1 IN GENERAL

1.1 These General Terms regulate the relations between Apartments Osljak, as the owner of the accommodation, and tourist agencies, other sales channels, and guests (clients) using the services of accommodation or regarding the accommodation (hereinafter: the Client).

1.2 The accommodation shall provide services according to the published information, description, dates, and valid price list, in accordance with a confirmed booking.

1.3 An agency or tour operator may order the service for an end user and in that case, the provisions of these General Terms shall also apply to them as agents.

 

2 BOOKINGS

2.1 An open request sent to Apartments Osljak by any form of written communication (letter, e-mail, fax, etc.) shall be considered a request and/or interest in a booking. The Client must provide a contact number for representative contact.

2.2 During the booking process, the Client shall be given detailed information on the availability of Apartments Osljak and the price of accommodation. Client’s requests and needs shall be arranged and other necessary information for the booking process shall be gathered.

2.3 Apartments Osljak will provide the Client with a pro forma invoice containing all booking details. All prices shall be expressed in EUR.

2.4 The booking shall be confirmed and in effect only after Apartments Osljak issues a booking confirmation based on a previously paid deposit (or the full booking amount if the booking is made less than 7 days prior to arrival).

2.5 By making the payment from item 3 of these General Terms, the Client confirms that he/she has read and is bound by these General Terms, which were received together with the pro forma invoice and/or are available at the accommodation’s website.

2.6 The Client (if a physical entity) must be 18 years old or older and (if booking on behalf of other persons) must be authorized to make the booking on behalf of all persons stated in the query. By sending a booking request, the Client confirms that he/she is authorized to make the booking on behalf of all other persons and that they agree with such an arrangement, and are also bound by all terms of the booking. During the booking, the Client shall be obligated to provide all necessary information required during the booking process.

 

3 PAYMENT

3.1 To confirm the booking, the Client shall pay a non-refundable deposit of 10% of the lease amount within 5 days. After the deposit is paid and a signed copy of the lease contract is delivered to Apartments Osljak, a booking confirmation will be issued. The Client shall be obligated to pay the remaining deposit amount of the lease fee 7 days prior to the arrival date at the latest.

3.2 If the accommodation is booked within the period of 7 days prior to arrival, the Client shall be obligated to pay the full lease amount.

3.3 If the Client fails to make the payments within the deadlines set forth in these General Terms, Apartments Osljak shall reserve the right to consider the contract/booking canceled.

3.4 For the provision of additional services (catering, transport, additional staff, personal and corporate events), if applicable, a deposit of 10% of the amount shall be paid at the time of booking and the remaining amount shall be paid 7 days prior to the arrival.

3.5 If the Client books additional services during the period shorter than 1 weeks prior to the arrival, Apartments Osljak shall reserve the right to reject the provision of additional services. Services booked at Apartments Osljak during the Client’s stay will be charged in cash or by credit card, depending on the service.

3.6 In the event the booking is accepted within a period shorter than 1 weeks prior to the arrival, 100% of the amount for additional services shall be paid for the provision of additional services.

 

4 PRICES

4.1 The prices shall be expressed in EUR/day and the lease period shall be on a weekly basis, unless stated otherwise.

 

5 RESPONSIBILITY FOR PROPERTY CARE

Guests are expected to ensure the security and maintenance of Apartments Osljak during their stay. It is important that all property and furnishings are treated with care to avoid damages. Guests will be held financially responsible for any damages or losses incurred during their stay, and will be required to cover all associated costs.

 

6 CHANGES OR CANCELLATION BY Apartments Osljak

In the unforeseen event that the property becomes unavailable due to circumstances beyond the control of Apartments Osljak or its representative, alternative accommodation of equal or better features will be offered. If the replacement property is unavailable or the Client finds it unacceptable, Apartments Osljak shall guarantee a full refund of the received payment.

 

7 CANCELLATION BY THE CLIENT

Any cancellation made by the Client must be received in written form. The cancellation shall come into force from the receipt date. No refunds will be provided for payments already made. Apartments Osljak strongly recommends the Client to conclude a suitable travel insurance policy.

 

8 INFORMATION

8.1 Apartments Osljak is responsible for the technical validity of the facility as a whole, as well as for the consistency of the appearance and equipment of the facility compared to its description on the website.

8.2 In the interest of further improvements, Apartments Osljak reserves the right to change the property specifications it considers necessary in light of operational demands and repairs, without prior announcement.

 

9 REGISTRATION

For the purpose of logging into the eVisitor system, the Clients must be registered at the time of confirming the booking. Full name and data on all Clients who will be staying in the accommodation must be delivered before check-in. Each Client arriving at Apartments Osljak must be identified for security reasons.

 

10 NUMBER OF PERSONS USING THE ACCOMMODATION SERVICE

10.1 Only persons registered into the eVisitor system can use the accommodation. The number of persons spending the night at Apartments Osljak must not be greater than the number of beds stated in the description, unless they are children under the age of two.

10.2 Other persons who want to stay at the accommodation during the day must be registered by Apartments Osljak. An additional fee may be charged for the use of the accommodation.

 

11 ACCESS

The manager or the representative of Apartments Osljak will have free access to the accommodation at any reasonable time throughout the duration of the stay for the purpose of inspection, control, and maintenance.

 

12 CHECK-IN AND CHECK-OUT

Clients shall check in after 13:00 on the first day of their stay and shall check out of Apartments Osljak by 10:00 on the last day, unless stated otherwise. In the event of a late arrival, the Client must inform Apartments Osljak of such circumstances to make suitable arrangements for entering the accommodation.

 

13 PETS

Pets ARE NOT allowed.

 

14 CLIENTS’ RESPONSIBILITY

14.1 Clients shall be held responsible for all damages, i.e., loss that occurs on Apartments Osljak’s property and/or its amenities during the stay and will be responsible for the payment of corresponding compensation.

14.2 The Client must report all defects and failures within 24 hours from the moment of entering the property. If no report is received during that time period, the accommodation will be deemed to exist in perfect condition.

 

15 COMPLAINTS

15.1 If Clients are not satisfied with their holiday accommodation, they shall be obligated to contact Apartments Osljak or the representative within 24 hours from their arrival, and Apartments Osljak or the representative will try to find a solution to the problem. If after that the Clients feel that the problem has not been solved to a reasonable level, they can send a written complaint and comments to Apartments Osljak.

15.2 If the Clients leave the property before the expiry of the lease term, without Apartments Osljak’s consent, they shall waive any right to compensation.

 

16 CLIENTS’ CONDUCT AND OBLIGATIONS

16.1 Apartments Osljak expects the Client to behave properly, be polite, and abide by the laws and other regulations of the Republic of Croatia.

16.2 The Clients shall be obligated to keep Apartments Osljak, its interior, furniture, amenities, and equipment in the same condition as found at the beginning of their holiday and to leave the holiday accommodation in the same condition, in terms of cleanliness and order, as it was when they found it.

16.3 If the Client and his/her guest do not behave in such a manner and such conduct causes danger, property damages or affects the enjoyment of others, Apartments Osljak reserves the right to terminate the Client’s holiday. In that case, Apartments Osljak, the owner of Apartments Osljak or the manager, may, at their own discretion, ask the Client and his/her guest to leave the accommodation without the right to compensation or lease refund.

 

17 ADDITIONAL SERVICES

17.1 Apartments Osljak shall organize additional services—at an extra charge—together with its partners. The Clients shall be obligated to provide Apartments Osljak with as much information as possible in order for Apartments Osljak to be able to meet their requests to the maximum extent. However, Apartments Osljak shall not assume responsibility or be held responsible for the additional staff or services.

17.2 Any other arrangement the Client makes with his/her staff or any other person and/or company offering services during the Client’s stay in Apartments Osljak shall constitute an arrangement between the Client and such persons, and Apartments Osljak shall assume no responsibility for such services and terms under which they are provided. For safety reasons, Apartments Osljak must be informed of such services and their providers if they are provided/taking place in its facilities.

 

18 TAKING PHOTOGRAPHS AND VIDEOS

18.1 Photographs and videos taken within or around Apartments Osljak may only be used for private purposes.

18.2 Public use or sale is not allowed without the prior agreement with Apartments Osljak/consent given by Apartments Osljak.

 

19 SOCIAL AND OTHER EVENTS

19.1 Apartments Osljak’s policy is not to allow any social and other events in the accommodation (for example, weddings, gatherings, receptions, banquets) without the prior consent and at the discretionary decision of Apartments Osljak. Permission is obligatory for any event at which the number of attendees will be greater than the number of registered persons.

19.2 If Apartments Osljak has given the permission/consent, it reserves the right to charge an additional compensation.

 

20 SECURITY AND VALUABLES

20.1 The Clients shall keep their valuables in the accommodation assuming full responsibility for them.

20.2 Apartments Osljak shall assume no responsibility for any loss, damage, or consequential losses due to theft or any other safety-related incident for any reason whatsoever.

 

21 WAIVER OF LIABILITY

21.1 Apartments Osljak recommends all Clients to conclude a full travel insurance policy prior to arrival.

21.2 Neither Apartments Osljak nor the owner of Apartments Osljak shall be held responsible for any circumstances beyond their control, including but not limited to mechanical failures, or lack of public utilities such as water, gas, and electricity.

21.3 Neither Apartments Osljak nor the owner of Apartments Osljak shall be held responsible or assume any responsibility for the death, bodily, or other injuries of any person or the Client stated in the booking details and registered in the eVisitor system or any third person located at the property for any reason whatsoever, unless it arises from proven negligence by the owner of Apartments Osljak.

21.4 Apartments Osljak shall not be held responsible for any loss, damage, or additional costs the Client or any Client’s guest has to bear, regardless of the cause.

 

22 JURISDICTION

22.1 In the event of a dispute arising from the booking and lease of Apartments Osljak, the dispute shall be settled through mutual agreement (amicably) between Apartments Osljak and the Client.

22.2 If the dispute cannot be settled through mutual agreement (amicably), the court in Croatia shall be held competent to settle the dispute.

22.3 The procedure regarding the settlement of a dispute shall be conducted according to Croatian laws.

 

23 FINAL PROVISIONS

23.1 All the provisions of these General Terms form an integral part of the lease.

23.2 By making the payment of the deposit as a booking confirmation, the Client/guest implies and confirms that he/she has understood these General Terms and lease rules, that they were made available and/or delivered to him/her, that he/she fully understands them, agrees with them, and accepts them without reservation and exceptions.

23.3 In addition to these General Terms, the accommodation’s rules, house rules, and usual usances shall apply to the accommodation in Apartments Osljak, unless they are contrary to these General Terms.

23.4 Everything stated in these General Terms at the time of the reservation and confirmation of the booking shall become a Client’s legal obligation.

23.5 The booking, Client’s accommodation lease from Apartments Osljak, and Apartments Osljak’s business operations are solely based on the laws and other valid regulations of the Republic of Croatia.